Question 1

What is Atlas?

Accepted Answer

Atlas is an AI system that learns how your business actually runs and then does the work with you. It connects the software you already use, builds a private knowledge base from what it reads there, and proposes plans you approve before anything happens.

Question 2

What does Atlas actually do for my business?

Accepted Answer

Atlas takes over the recurring work that moves information between your tools — follow-ups, summaries, reporting, research, drafting, reconciling. Each piece of work arrives as a plan you can accept, edit, or decline.

Question 3

Is Atlas just another chatbot?

Accepted Answer

No. A chatbot waits for you to ask; Atlas checks in on its own, brings you what it found, and carries out the plans you approve across your connected tools. You can still simply message it whenever you want something.

Question 4

How is Atlas different from ChatGPT or a general AI assistant?

Accepted Answer

A general assistant knows the internet. Atlas knows your business — it reads your own documents, email, tickets, and history through the tools you connect, so answers are grounded in your company instead of generic training data.

Question 5

Who is Atlas built for?

Accepted Answer

Atlas is built for the owner or operator accountable for a business whose knowledge is scattered across a dozen tools. The more systems and history you have, the more Atlas has to work with.

Question 6

Why does a business need a knowledge layer underneath AI?

Accepted Answer

Because AI that does not know your business gets your business wrong — confident answers no one can verify, and work that has to be redone. Atlas is that layer of truth: the grounded, current picture everything else runs on top of.

Question 7

How does Atlas connect to the tools I already use?

Accepted Answer

You link each tool once, in a couple of clicks, and Atlas starts reading what you have given it access to. There is no migration, no import, and no setup project.

Question 8

Which tools does Atlas work with?

Accepted Answer

Atlas connects to the software most businesses run on — Gmail, Google Drive and Docs, Notion, Dropbox, Slack, GitHub, and project tools like Trello, Jira, Monday, and Basecamp. If you use something that is not connected yet, you ask Atlas for it and Atlas does the work of building the connection.

Question 9

Do I have to move my data into Atlas?

Accepted Answer

No. Atlas reads from the tools where your information already lives and leaves it exactly where it is.

Question 10

Will Atlas make me fill out a questionnaire about my business?

Accepted Answer

No. Atlas learns your business by reading the tools you connect, not by interviewing you. It asks only about the few things nothing it can read would know.

Question 11

What is MCP, and why does Atlas use it?

Accepted Answer

MCP (Model Context Protocol) is an open standard for connecting AI to tools and data. Atlas uses it so the context it builds about your business is also available to the AI tools you already use — Claude, ChatGPT, Copilot — without re-explaining your company to each one.

Question 12

Can Atlas read my company's documents?

Accepted Answer

Yes. Atlas reads the documents, emails, tickets, and records inside the tools you connect, and uses them to answer questions about your own business. Every answer carries the sources it was built from.

Question 13

How often does Atlas check in with me?

Accepted Answer

Atlas runs a heartbeat three times a day: it reviews what changed in your business, works on what you have approved, and tells you what is worth knowing. Atlas suggests the times and you adjust them.

Question 14

Does Atlas take action without asking me first?

Accepted Answer

No. Atlas proposes a plan and you accept, edit, or decline it — nothing runs until you approve it. Atlas is the architect; the decision stays yours.

Question 15

How does Atlas prove it is worth it?

Accepted Answer

Atlas tracks what each workflow saved you in dollars and hours and keeps a running total you can see. The work it takes on exists to save you money, so that number is the measure of the product.

Question 16

Can I use Atlas by text message or phone call?

Accepted Answer

Yes. Atlas works over email, web chat, text message, and a phone call — texting and calling use the same number. You never pick a channel setting; Atlas learns how you prefer to be reached.

Question 17

What happens to everything Atlas learns about my business?

Accepted Answer

It becomes your knowledge base — a living encyclopedia of your company that you can search and read at any time. It stays current on its own as the tools underneath it change.

Question 18

How do I start using Atlas?

Accepted Answer

Start the free 7-day trial, connect your first tools, and Atlas begins reading immediately. Useful answers about your own business usually come back the same afternoon.

Question 19

Do I need a technical team to set up Atlas?

Accepted Answer

No. Connecting a tool is a few clicks, and Atlas handles everything after that — no code, no prompts to engineer, no engineers to hire.

Question 20

Does my data need to be organized before Atlas can use it?

Accepted Answer

No. Atlas structures what you have as it reads — scattered documents, old threads, half-finished spreadsheets. Waiting until your data is clean is how most AI projects never start.

Question 21

What should I have Atlas do first?

Accepted Answer

Pick one thing you do every week that quietly eats hours — follow-ups, weekly reporting, sorting the inbox. Approve one plan, watch it run, then add the next.

Question 22

How much of my time does Atlas need?

Accepted Answer

Very little. You read what Atlas brings you at its check-ins and accept, edit, or decline the plans it proposes.

Question 23

Is my business data safe with Atlas?

Accepted Answer

Yes. Your data is encrypted in transit and at rest, isolated to your own workspace, and never used to train models available to anyone else. Atlas employees have no standing access to it.

Question 24

Does Atlas train AI models on my company's information?

Accepted Answer

No. Your documents, messages, and conversations are never used to train models made available to other customers, and model providers are held to zero-retention terms where those are offered.

Question 25

Is Atlas HIPAA compliant, and does it have SOC 2?

Accepted Answer

Atlas supports HIPAA with a Business Associate Agreement available, and is aligned to GDPR and CCPA with a Data Processing Agreement. Atlas is actively working toward SOC 2 compliance.

Question 26

Can Atlas see everything inside the tools I connect?

Accepted Answer

Atlas sees only what you give it access to, and it respects the permissions already set in those tools. You can disconnect a tool at any time.

Question 27

Can I see what Atlas has done in my workspace?

Accepted Answer

Yes. Activity in your workspace is recorded in an audit trail, and every answer Atlas gives cites the sources it came from. Nothing it does is a black box.

Question 28

Who operates Atlas?

Accepted Answer

Atlas is operated by Commonwealth Creative. Support and security reports both reach us at support@atlasknows.io.

Understanding Atlas.

Atlas Basics

Connecting Tools

How It Works

Getting Started

Security & Privacy

Atlas Basics

Connecting Your Tools

How Atlas Works

Getting Started

Security & Privacy

Ready to put Atlas to work?